Global Service Manager for Workplace Onsite Services

Job description

We are looking for a Global Service Manager to join our AZ WorkS team, focusing on Onsite Support Services as part of an agile DevOps team. Your main goal will be to ensure high-quality service across the global AZ WorkS Environment and continuously improve service standards.

 

You will oversee key IT operations, including Asset Management, Onsite Services (IMAC/D), and the management of IT equipment installations, moves, adds, changes, and disposal. Additionally, you'll manage vending machines, remote diagnostics tools, asset platforms, and the Walk-in Center, providing immediate, face-to-face technical support.

 

If you are passionate about service excellence in IT operations and enjoy working in an agile environment, we’d love to connect with you.

 

What you can find at Allianz Technology:

 

·  Work Life - Balance : We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.
·  International and Multicultural Environment:  We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.
·  Professional Growth Opportunities:  We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers. 
·  Compensation and Benefits Package:  It includes a company bonus plan, pension, employee stock program, and multiple employee discounts (details vary by location).

 

 

What will make you succeed in this position?

 

·  Proven experience (3+ years) in IT service management, with a focus on Asset Management, Walk-in Center, and vending machines.
·  Strong understanding of IT service management (ITSM) principles and practices.
·  Customer-focused mindset with a commitment to delivering high-quality service.
·  Ability to work under pressure and handle challenging situations with professionalism.
·  Fundamental knowledge in Service NOW as this is the core product to manage demands for our service family.
·  Possess international experience, demonstrating the ability to manage and collaborate with diverse, cross-functional teams across different regions.
·  Knowledge of Windows Operating Systems & MAC OS, HW devices.
·  Overview knowledge of workplace SaaS products and services,
·  Customer-focused mindset with a commitment to delivering high-quality service.
·  Relevant work experience in leadership, management, and / or relevant area.
·  Fundamental knowledge and experience within the ITIL framework
·  Good understanding of SLA, KPI & NPS.
·  Good knowledge on Audit management.
·  Having Agile Mindset.

 

Your mission in the role will be:

·  Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management.
·  Participate in the definition of key indicators and relevant parameters, e.g., cost per service, quality, capacity, business continuity and IT security, their monitoring and ensure the overall alignment and compliance with IT standards and processes.
·  Working in the agile teams using methods like Scrum / DevOps to ensure End-to-End Responsibility for the Service.
·  Focus on Service management through the whole Matrix organization and design new Service Components
·  Continued Improvement of the Service along the ITIL framework, considering cost optimization
·  Escalation Instance and Complaint Manager and consultant for accompany projects.
·  Manage and create a healthy relationship with third-party vendors and contractors providing onsite IT support services globally and ensure that external service providers adhere to the organization’s service standards and contractual obligations.
·  Establish and maintain regular collaboration with Local/Regional service manager to ensure services alignment globally.

 

   About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

 

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

 

Join us. Let´s care for tomorrow.

 

You. IT

62265 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido