Expert - EC Administration (M/F/D) - Allianz - MAURITIUS

Job description

Function as the first point of contact of HR services.
Responsible for accurate and timely resolution of L1 queries and requests.
Responsible for performing tasks of moderate complexity as per specified standards with moderate.supervision. Typically involves some amount of independent decision making.
Accountable for the completion of standard and non-standard tasks within the scope.

Skills/Specific Tasks/Activities performed:
Technical:

Should have reasonable knowledge experience on tools such as Service Now, SuccessFactors or similartools/HRMS.
Should have general understanding of HR function, processes and systems.
Good awareness on Allianz HR policies, process & Tools.
Very good Spoken & written communication and basic presentation skills.
Willingness to take additional responsibilities.
Technical orientation and multi-tasking.
Capability and interest to learn.

Operational:

Accountable for being the first respondent to customer’ queries and requests.
Accountable for the case management process in Service now.
Collaborate with SME's (Level F) and team members on daily operational work perform standard andmoderate complexity tasks timely and accurately on SuccessFactors (Employee central &LearningManagement System) and Case Management (Service Now), as a hands-on processor.
Number of tasks produced/reviewed with respect to standard cycle times. Timely delivery of assigned tasksin Service Now - Committed vs. Actual Delivery.
Accurate resolution of customers queries within the agreed timelines.
Have regular interaction with customers around first line queries/requests for information.
Supports continuous improvement and organization development activities.
Required to share knowledge and experience with team members.
Required to assist associates or new resources for any process related tasks.
Results from Internal process audits and customer feedback will be accounted. The number of issues / errorsto be reported to the SME's.
Escalates issues and seeks advice when faced with complex issues/problems.
Track and chase open issues till successful resolution.

Administrative / Compliance:

Meet daily team service levels by managing and effective processing of requests on the workflowmanagement system.
Ensure case notes are informative and do not contain jargon.

Qualifications and Experience:

Degree in HR or related topics (mandatory) or Higher Education in HR with masters in HR domain.
At least 3 years of experience in similar role (experienced)