DESK BASED ACCOUNT MANAGER SURETY & GUARANTEE

Job description

The role

• Deliver high quality of services
• Identify and make suggestions for improvement of tasks
• Build and enhance relationships with both brokers and customers
• Support commercial team to ensure long-term profitability and quality of customer portfolio

What you do

• Execute timely the assigned tasks related to Client Services Administration Contract Management processes:
• contract start  incl tarification and fees
• contract and customer management and incl contract amendments, renewals, terminations
• 1st point of contact when sales colleague is unavailble
• deals with 2nd level customer requests assigned
• Identify potential improvements on processes, organization and reports to the team leader
• Comply with commercial gestures (decisions made)
• Data quality control
• Responsible for timely execution of  the Customer Accounting team assigned tasks during the Policy Life cycles:Compensation, Invoicing for premium and fees
• Ensure contract updates (changes in adresses, in clients' bank account numbers)
• Cash deposit refund, minimum premium complement calls, profit sharing application in cooperation with contract management team
• Active role in onboarding new clients and maintaining good direct contact with client (requestors)
• Test Non regression and new applications                 

What you bring

• Vast experience and knowledge on wordings, issuance, reductions and terminations of bonds/guarantees
• Vast experience with MRPA registration, follow up on invoicing, ceeding with partners
• Credit Insurance knowledge (including Products and Services offered)
• Client Services Administration processes
• Knowledge of accounting and claims processes
• Ability to work with/in different IT satelite systems
• Able to make decisions for own work and guide others. Larger and complexer deals. Active involvement in dedicated customer/deal team with members of other core functions.
• Special tasks:
• Is responsible for timely processing (incl risk assessment) for guarantees up to ""x EUR""
• Participation in product development based on EH Needs
• Super user for a core surety system (Avalis, ATO, Datahub)
• Transversal knowledge Operations within Benelux"       
• Interpersonal skills:
• Team player
• Supporting team members
• Communication skills enabling commercial contacts (answer to customer requests)
• Mandatory native level (written and speaking) in Dutch and fluency in English. Fluency in French appreciated. 
• Basic understanding and training in Artificial Intelligence (AI) tools            

What we offer

• Competitive salary and Benefits with a personal bonus
• Flexible hours with possibility to work from home
• A rewarding career with many possibilities to grow
• An international and multicultural environment
• A place where horizontal and international mobility is stimulated

#Netherlands

#Amsterdam

#Hertogenbosch

88506 | Underwriting | Professional | Non-Executive | Allianz Trade | Full-Time | Permanent