Customer Care Agent with German

Job description

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.

 

We are  ONE  of the  4 Global Centers of Competence that Allianz Partners  has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts;

We  CARE  about us as a team the same We  CARE  about our customers;

We  DARE  to have fun the same we  DARE  to look for solutions or improvement;

We  CARE  about nature, children, about the world the same we  CARE  about our own development.

 

Key Responsibilities :

 

·  Back office activities for customer support;
·  Process medical claims within the agreed company SLA (service level agreement);
·  Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting;
·  Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided;
·  Other Ad hoc duties as required;

 

Profile Key Requirements :

 

·  Advanced German (C1) and English (min B2) language;
·  1-2 years experience in a similar role would be a plus;
·  Demonstrate experience identifying and implementing problem solving skills;
·  Experience effectively dealing with high volumes and quick turnaround times;
·  Experience in a customer and quality focused environment;
·  Demonstrate experience of working on own initiative on end to end process with little to no direction or supervision while delivering desired results;
·  Experience multi-tasking while meeting challenging deadlines;
·  Strong knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint, Access).

 

 

68650 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent
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The benefits we offer, besides our great way of living at work, are:

 

Foundation:

 

·  Subscription to private medical services provider;
·  Bonus will be awarded based on performance (monthly);
·  Monthly budget on Benefit Platform;
·  Increased budget on Benefit Platform for Christmas and Easter ;

 

Health and Well-being :

 

·  Additional vacation days based on seniority in AZP
·  Corporate seminars;

 

You grow:

·  Local and International Career opportunities
·  4 different Volunteering Teams you can be part of
·  Wide training curricula
·  All you can read with LinkedIn Learning & Bookster;

 

Attractive compensation package:

 

·  Fixed salary compensation + performance bonus;