Senior Agency Engagement Manager

Job description

SENIOR AGENCY ENGAGEMENT MANAGER - PERSONAL INJURY | SYDNEY AND CHARLESTOWN

 

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

 

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

 

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organization doing meaningful work that matters like tackling climate change, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

The role involves leading an account management team to drive strategic relationship development with NSW Government Agencies, ensuring Allianz is driving service excellence and aligning to business objectives. It includes overseeing emerging service initiatives, capturing new business and partnering opportunities, and implementing retention strategies to enhance long-term engagement. Additionally, the role involves optimizing agency performance and ensuring compliance with reporting requirements to drive performance and decision-making.

 

About the role

·  Lead a team of account managers in the development and maintenance of high-level customer relationships with NSW Government Agencies, ensuring Allianz is the preferred Claims Manager through service excellence and tailored solutions.
·  Drive the creation and deployment of new services and strategic marketing efforts, positioning Allianz as an industry leader and expanding relationships with Agencies, intermediaries, and partners.
·  Facilitate collaboration between Allianz and NSW Government Agencies to ensure alignment of objectives and successful execution of initiatives for sustainable outcomes.
·  Oversee customer engagement programs and retention strategies, ensuring exceptional service delivery, and long-term engagement with Agencies.
·  Assess Agency performance using data-driven insights to guide strategy, optimize relationships, and ensure compliance with reporting requirements for decision-making and performance enhancement.

 

About you

·  Extensive experience in an account management environment.
·  Experience in Workers Compensation and knowledge of NSW Workers Compensation Legislation and Regulation.
·  Demonstrated experience in delivering on individual retention and/or growth strategies
·  Comprehensive knowledge and understanding of agency/client services, practices, and technical requirements across the NSW jurisdiction.
·  Demonstrated ability to read the market and understand customer requirements to identify, pursue and close business development opportunities that contribute to the profitability of the organization.
·  People management experience preferred

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
·  For more details about our benefits, visit the  Allianz Careers  site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to  careers@allianz.com.au  for a confidential conversation.

 

Join us. Let’s care for tomorrow.  www.allianz.com.au/careers