Customer Care Agent with English

Job description

What You'll Be Doing:

• Customer Support: Handle both back-office and front-office support, helping our customers get the answers they need.
• Claims Processing: Review and process medical claims quickly and accurately, following company guidelines.
• Follow-ups: Investigate claims and ensure timely follow-up for a top-notch customer experience.
• Meet Targets: Hit personal and team productivity and quality goals every month.
• Teamwork: Work closely with internal teams to solve issues and provide solutions.
• Additional Tasks: Assist with other duties as needed.

What We’re Looking For:

• Fluent in English (min. B2).
• Experience: 1-2 years in a similar role is a plus.
• Problem-Solver: You know how to find solutions and tackle challenges head-on.
• Quick Thinker: You can handle a high volume of work and meet deadlines.
• Independent Worker: Able to manage your tasks with little supervision and deliver results.
• Tech-Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Acces.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.