Continuous Improvement Program Manager

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.Romania,

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

 

At Allianz Services we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

Job role

 

The Continuous improvement program manager acts as transformation advisor and main point of contact for different stakeholders being the responsible party in order to support the envisioned changes within Allianz Group processes. 
Must identify and implement necessary changes to enable the business to perform to its optimum ability focusing on increasing end-customer experience, efficiency of the allocated costs and minimizing associated risk factors. 
The program manager reviews new and existing processes, resources and systems in order to develop the improvement & innovation framework in Allianz Services Romania.

 

What will you do

 

Develop and Implement CI&I Strategy:
Create and execute a continuous improvement and innovation strategy aligned with organizational goals, fostering a culture of innovation across all levels.
 
Stakeholder Management:
Act as a point of contact between customers, stakeholders within the Allianz Group, and relevant third parties, ensuring effective communication and alignment.
 
Process Improvement:
Conduct assessments of current processes to identify inefficiencies, using methodologies like Lean, Six Sigma, and Kaizen to enhance productivity and quality.
 
Innovation Management:
Encourage and evaluate innovative ideas, oversee pilot projects, and contribute to the development of Allianz’s simplicity approach, including publishing the Innovation Index.
 
Performance Measurement:
Establish and monitor key performance indicators (KPIs) and metrics, preparing regular reports and dashboards for senior management and stakeholders.
 
Training and Development:
Design and deliver training programs, mentor employees, and conduct workshops to build organizational capability in continuous improvement and innovation methodologies.
 
Change Management:
Develop and execute change management plans, conduct impact analyses, assess change readiness, and address resistance to ensure successful implementation of new processes.
 
Project Management:
Lead cross-functional teams to deliver projects on time, within budget, and at the desired quality, ensuring alignment with strategic goals and measurable improvements.
 
Best Practices and Knowledge Sharing:
Drive continuous alignment of the leadership team, sharing best practices and lessons learned from previous projects to promote knowledge sharing and collaboration.
 
Sustainability and Efficiency:
Ensure the sustainability, efficiency, and flexibility of solutions to strengthen standard processes and achieve long-term operational improvements.

 

What you bring

 

·  Agile / Lean 6 sigma / OPEX certification is an advantage
·      Higher education degree in Business Administration, Economics, IT, (Project) Management, Strategy or equivalent work experience;
·      Excellent knowledge in the area of shared services and insurance industry;
·      Ability to lead analysis in multiple areas and lead project definition and recommendations;
·      Ability to interpret financial statements and P&L;
·      Must demonstrate a high level of verbal and written English.
·      Experience in a business transformation or functional designer role in the insurance industry, program/transition management for major international projects, as well as expertise in the areas of project planning, time and budget management, resource planning and management;

 

You have

 

·  Possessing project and process management, consulting, organizational transformation and change management skills;
·      Proven successful handling of difficult business situations, e.g. change projects, transitions on higher professional levels required;
·      Ability to demonstrate innovation and creativity;
·      Ability to influence key decision makers;
·      Good time management skills and ability to multitask;
·      Strong analytical, problem solving, presentation and customer orientation skills;
·      Proficient at producing and presenting reports; 
·      Conceptual and analytical skills, positive results-oriented mentality, excellent skills in the development and introduction of changes & transformation models. 
·      Living the four Allianz People Attributes: Customer & Market Excellence, Collaborative Leadership, Entrepreneurship and Trust;

 

What we offer

Come to the Allianz side! We have attractive compensation and incentives:

·  Fixed salary compensation along with fixed benefits.
·  Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits  - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

·  Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
·  Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
·  Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level All you can read with Bookster Share Purchase Plan Allowances for special events (Birth Allowance, Losing a Family Member) Flexible working environment (work from home, hybrid)

 

FlexiBenefits  - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance:

 

·  Medical services,
·  Private pension,
·  Internal Tourism,
·  Meal Tickets and many other benefits of your choice.

 

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

 

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

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