Concierge

Job description

CONCIERGE | PROPERTY DIVISION | BRISBANE, QLD

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Acting as the first point of contact to welcome clients, customers, and employees, to provide a seamless experience, to ensure phone and guest inquiries, visitors, deliveries, and catering to meeting rooms are managed in accordance with security procedures (check in and out in the Visitor Management System), internal protocols, and customer service expectations.

• As custodians of the environment, including the Lobby, Client and Workplace floors, the Concierge team ensures the site is presented, maintained, and utilised within workplace guidelines.

• Managing and facilitating all meeting room requests and bookings, including setup, and reset for corporate events, while maintaining knowledge of audio-visual equipment to assist users with their requirements.

• Maintaining up-to-date internal and external contact lists, ensuring provider agreements and organisational structure and employee changes are current and correct.

• Providing ad hoc facilities management support by closing maintenance tickets, reporting building issues, ordering office supplies, managing access passes and locker storage per security policies, and ensuring timely receipt and dispatch of parcels according to AAL procedures.

About you

• Previous experience in hospitality front-of-house, guest services or a similar role.

• Excellent written and verbal communications skills, with the ability to communicate effectively and work collaboratively with diverse stakeholders.

• A well-presented professional with strong customer service skills, a professional telephone manner, and the ability to work independently, demonstrating a proactive work ethic focused on timely and high-quality task completion through effective organization and time management.

• Pays high attention to detail by completing tasks with thoroughness and accuracy, with an ability to quickly identify errors or inconsistencies within information.

• Experience dealing with building maintainance requests (desirable).

• Demonstrated proficiency in Microsoft Office suite and AV systems, with aptitude to learn other software applications as required.

• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.