Commercial Operations Analyst - Allianz - Baltimore

Job description

Job Purpose: To assist ACMAs and Broker Managers in servicing and operational management of portfolio.

Ensure operational support for the Distribution Teams
Ensure high quality & reliability of solutions and services to ensure profitable growth and portfolio retention

Key Responsbilities:

Proactively support acquisition of new business, retention of existing business.
Assists Distribution teams in servicing of assigned accounts and managing the LBU inbox.
Assist Distribution teams with Know Your Customer review by procuring necessary reports and documentation for assessment.
At acquisition of the client, performing data quality checks on internal forms prior to processing, coordinating workflow to secure timely execution and data quality issues.
Assist Distribution teams with all required items related to the preparation and file management of renewals.
Support the preparation and distribution of heads up communication to alert customers and brokers of upcoming credit limit actions.
Troubleshooting of items related to Midas Heads Up tool
Facilitation of Compass system development including: Incident ticket creation/management, attendance with Group function during technical meetings and communication regarding incidents and expected deliveries
Process requests to proper recipients; interacting with other core functions (i.e. Risk, PA)
Other customer service tasks and ad hoc projects as needed/assigned

Key Experience:

Competent knowledge of the credit insurance industry, products and regulations
Competent knowledge of regional operational specifics
Competent ability to achieve challenging goals through organization and personal drive
Competent ability to communicate well via all mediums (eg. email, phone) and at all levels of an organization within a multicultural setting
Competent knowledge of basic IT systems (eg. MS Word, Excel, PowerPoint) and ability to learn new systems
Ability to manage different priorities/projects under tight deadline.

Key Skills:

Ability to handle large amount of requests from internal stakeholders on various topics
Communication across all core functions
Increase sales/underwriter efficiency, decrease administrative workload for Commercial Underwriting staff, follow-up on specific tasks and initiatives
Nice to have: Advanced knowledge of MS Excel, including formulas and pivot tables.
Advanced ability of analyzing large amount of unorganized data, and presenting data in an organized fashion

Key Requirements:

Associates degreee in business, economics, finance or other related discipline or equivalent work experience
1-2 years of experience
Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and intergrating AI into everyday business processes.