Claims Service Manager

Job description

CLAIMS SERVICE MANAGER – WORKERS COMPENSATION - SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

Let’s care for tomorrow, so we can create a better future together, for everyone. 

The primary purpose of this role is to provide strategic leadership and direction to multiple claims teams that ensures workers and Agencies are supported in achieving strong return to health/work outcomes. The role is responsible for meeting contractual, legislative, and business requirements through the development and implementation of effective claims and engagement strategies.

About the role

• Advocate a customer-centric culture through proactive relationship engagement with key Agency contacts and operational management and a high level customer service focus.
• Ensure that all practices meet contractual, legislative, and business requirements.
• Lead claims teams to ensure all performance metrics are met so that the business complies with all contractual requirements.
• Implement processes and a claims management model that ensures return to work (RTW) outcomes and business targets are met or exceeded.
• Provide strategic claims management recommendations to improve worker recovery timeframes.
• Collaborate with manager and peers to develop and implement innovative approaches to continuously improve in both performance and the end customer experience

About you

• Extensive experience in Workers Compensation and knowledge of Workers Compensation Legislation and Regulation.
• Comprehensive knowledge and understanding of Workers’ Compensation claims management models and cost drivers
• Ability to communicate effectively and work collaboratively with diverse team members
• Experience in a people leadership role within the insurance industry
• Demonstrated ability to lead, coach and empower people to develop individual and team potential
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.