Claims Officer in GCC Bucharest

Job description

What you do

• Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
• Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit Conduct fraud detection activities Identify and Report Sanction involved parties
• Conduct fraud detection activities Identify and Report Sanction involved parties
• Handles any Appeal, Customer Query and Complaint by formulating a written reply
• Apply Commercial Gestures as Requested by Commercial Department
• Takes care of a written argumentation in case of fully or partially rejected cases Escalation to local teams and including account manager in case of unresponsive customers (chasing)
• Communicating (written)/ via phone calls towards PH - Broker/Debtor
• Manage Monitoring of Non-Inclusive Files
• Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
• Get evidence of policyholders’ collection actions
• Reporting

• Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
• Manage the reporting and sent data to the requestor

* Gather of data needed for report,

* Ensure complete and accurate reported data

* Analyze the data, justify variations and deviations if and when requested

* Adjust and improve standard business reporting whenever necessary

* Ensure timely production and development of the reports KPI's

What you bring 

Educational requirements

• Bachelor’s degree in administration, Finance / Accounting, Law, Insurance or Mathematics

Functional knowledge

• knowledge of claims processes and specific systems
• basic policy knowledge
• very good English level required
• proficient user of MS Office, especially in Excel
• We value candidates who can combine their Artificial Intelligence knowledge with creative problem-solving skills to deliver innovative solutions.

Business expertise

• 1-3 years’ experience in claims assessment, finance or bank activities Interpersonal skills
• comfortable with numbers, analytical skills with attention to details and decision-making skills
• good communicator/ ability to convince about decisions taken
• ability to stay calm under pressure and occasionally manage higher volumes of work with accuracy
• very good problem-solving skills
• Customer Focus and Centricity
• Resilience
• Risk Taking
• Personal Organization Skills - the ability to organize tasks according to priorit
• Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.