Claims Officer in GCC Bucharest
ROMANIA Sales
Job description
What you do
- Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
- Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit
- Conduct fraud detection activities
- Identify and Report Sanction involved parties
- Handles any Appeal, Customer Query and Complaint by formulating a written reply
- Apply Commercial Gestures as Requested by Commercial Department
- Takes care of a written argumentation in case of fully or partially rejected cases
- Escalation to local teams and including account manager in case of unresponsive customers (chasing)
- Communicating (written)/ via phone calls towards PH - Broker/Debtor
- Manage Monitoring of Non Inclusive Files
- Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
- Get evidence of policyholders collection actions
- Reporting
- Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
- Manage the reporting and sent data to the requestor
* gather of data needed for report,
* Ensure complete and accurate reported data
* Analyze the data, justify variations and deviations if and when requested
* Adjust and improve standard business reporting whenever necessary
* Ensure timely production and development of the reports KPI's
What you bring
Educational requirements
* Bachelor degree in Administration, Finance / Accounting, Law, Insurance or Mathematics
Functional knowledge
* knowledge of claims processes and specific systems
* basic policy knowledge
* very good English level required
* very good German level required
* proficient user of MS Office, especially in Excel
Business expertise
* 1-3 years experience in claims assessment, finance or bank activities
Interpersonal skills
* comfortable with numbers, analytical skills with attention to details and decision making skills
* good communicator / ability to convince about decisions taken
* ability to stay calm under pressure and ocassionally manage higher volumes of work with accuracy
- Customer Focus and Centricity
- Resilience
- Risk Taking
- Personal Organisation Skills - the ability to organize tasks according to priority