Claims Consultant

Job description

Claims Consultant - Club Marine | Fremantle WA

• Full-time permanent opportunity with great staff benefits
• Hybrid and Flexible working arrangements

As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We’re actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia’s largest general insurers.

Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.

What if you could put the customer at the heart of everything you do?

We are currently seeking an energetic and passionate individual to join our National team as a Claims Consultant. Working in a team of Claims Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in customer service. 

As a Club Marine Claims Consultant, you'll be there to assist our customers when they need us most. You will demonstrate strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to every customer.

You'll be responsible for:

• Processing all incoming insurance claims in accordance with legislative requirements
• Provide timely and effective responses to customer enquiries
• Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience
• Deliver consistent and appropriate high level of customer service at all touch points

Important to your success:

• Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base
• Technical knowledge of relevant lines of insurance and associated legislation
• Excellent verbal and written communication skills
• Proactive approach to problem solving with strong decision-making capabilities
• Ability to recognise, avert, manage, and escalate conflicts
• High attention to detail by completing tasks with thoroughness and accuracy
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
• General knowledge of Boats will be highly regarded
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape