Account Technician

Job description

Let’s care for tomorrow. 

Your ambitions.  Your dreams.  Your tomorrow  

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.   

 

We are looking for an Account Technician in Global Business Operations team, based in Tokyo. 

  

Your Team 

We are committed to deliver state of the art end to end customer service, starting by capturing and processing policy information, from submissions through to billing and collection. We pride ourselves on delivering excellent customer support and operational effectiveness for our clients.  

 

The Impact You Will Have 

Reporting to the Local Head of Global Business Operations, you will offer a streamlined and efficient service in managing administrative tasks for underwriting, accounts, claims, credit control, and broker/client relations. You will also handle system and process updates as Allianz Commercial works to harmonize its operations, ensuring smooth transitions and accurate implementation of changes.  

 

Some of your specific responsibilities could include: 

 

Client Engagement:    

·  Direct engagement with end insureds and brokers is required for this client-facing role as supports UW and ensures end to end client servicing expertise for policy administration activities.   

 

Account Management support for UW:  

·  Responsible for supporting UW production by reviewing and interpreting source underwriting materials regarding completeness of required information - slips, underwriting files and accounts / loss history – including interactions with Brokers in case of missing information.    
·  Acting as SME for resolving an GBO AT queries and ensuring complete and accurate handling of the account from GBO.  
·  Perform NB and RN submission and its related tasks. (e.g. credit checks, sanctions check, etc.)  
·  Accurately and efficiently populate front / mid Office IT system(s), (depending upon Line of Business) with policy data utilizing information received from all relevant sources.   
·  Use all relevant information to accurately and efficiently populate IT system(s) with new and renewed business. Invoice customers and produce all relevant documentation, (e.g. policies, certificates, endorsements) to broker (or client), co-insurers, captives and re-insurers. Compile of standard and non-standard policy wordings. Regular reconciliation and discussion of content with UW and broker/customer.                                                                                                                                                          
·  Utilize product and process knowledge to offer suggestions and recommendations to CSU/UWs.  
·  Ensure accurate and timely handover of information to Offshore teams to support policy setup and bookings . 
·  Collect and provide relevant information for quotation to UW. Use or providing all relevant information to accurately and efficiently prepare policy-set up, binder and issuance as well as booking preparation for new and renewed business. Compile or creating non-standard policy wordings and aligning with UW and Brokers. Preview of revised broker wordings compared to expiring. Provide suggestions to UWs.  

 

Credit Control:  

·  Coordinate AQS requests and complex queries with GBO offshore, credit control, brokers , UW, etc, to support resolution of reconciliation discrepancies. Regular monitoring and follow-up on receivables and policy issuance.  

 

Workflow and Time Management:  

·  Proactively and collaboratively manage and prioritize workflow to ensure key performance indicators and service standards are met. Ongoing monitoring, maintenance and follow-up of all accounts in the respective responsibility and escalation, if required.  

 

Technical Expertise: 

·  Support system UAT testing and other ad-hoc initiatives.  
·  Develop in-depth product/process knowledge in respective area / LOB to become an Expert in specific subjects.  
·  Support cross-functional projects on process harmonization and/or automation.  

 

What You’ll Bring to the Role 

·  Excellent knowledge Microsoft Office applications and experience of relevant business applications and systems. Accounting experience in non-life insurance company.  
·  Ability to continuously develop technical and systems knowledge, business and insurance understanding.  
·  Good understanding of relevant products, wordings, terms and conditions and coverages.  
·  Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation.  
·  Commercial and Large corporate insurance experience, preferably client servicing.  
·  Experience working in a cross-cultural environment with strong collaboration skills and ability to motivate others to achieve common goals.  
·  Experience of policy administration in support of Underwriting.  
·  Japanese – fluent  
·  English – business level  

 

62324 | Operations | Professional | Allianz Commercial | Full-Time | Permanent

 

What’s in it

Let’s care about everything that makes you, you 

We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us. 

 

Let’s care for your financial wellbeing 

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. 

 

Let’s care for your opportunities to progress 

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. 

 

Let’s care for life’s twists and turns 

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.  

 

Let’s care for our society and our planet 

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. 

 

Care to join us? 

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead. 

 

Learn more about careers at Allianz Commercial by clicking here. 

 

Learn more about Allianz Commercial by clicking here. 

 

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture. 

 

People with disabilities: 
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com 

 

Recruitment Agencies:  

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.