Customer Propositions Consultant

Job description

Role Description

An exciting opportunity to join Allianz Commercial’s Business Transformation and Customer Experience function as a Customer Propositions Consultant. This is a hybrid role based in our Guildford office, ideally twice a week.

Working closely with multiple stakeholders across the business, including trading, technical, distribution and claims teams, this senior role will take ownership of and drive forward the development of market-leading propositions.

 

Key Accountabilities

As part of the customer propositions team, you’ll:

·  Provide high quality analysis of the UK insurance market , competitors and customers to support proposition development and decision-making across the business​.
·  Facilitate and support the business with idea generation and value proposition design. ​
·  Identify opportunities and develop customer propositions across our Commercial product suite, ensuring any development fits with the wider business & transformation strategy​.
·  Be a project manager or workstream lead - working closely with cross functional teams to drive forward proposition development from idea stage to market launch.
·  Champion the proposition and governance process – supporting the business through the process and to prioritise developments in line with business strategy and customer value.
·  Ownership, development and management of preferred suppliers – including ongoing monitoring of the value being delivered to customers.
·  Work closely with the campaign team to shape the marketing strategy for propositions and feed ideas in to develop compelling thought leadership.

 

Essential Skills

·  Outstanding research and analytical skills, with proven experience of market / competitor / customer research and analysis.
·  Experience of proposition development and managing cross functional teams.
·  Excellent planning, organisation and stakeholder management skills
·  Strong communication skills – ability to present, both virtually and in person, succinct content and recommendations to senior stakeholders.

 

Desirable Skills

·  Insurance product and market knowledge; CII qualification a plus
·  The ability to proactively and autonomously deliver high quality work

 

What We’ll Offer You

 

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

·  Flexible buy/sell holiday options
·  Hybrid working.
·  Annual performance related bonus
·  Contributory pension scheme
·  Development days
·  A discount up to 50% on a range of insurance products including car, home and pet
·  Retail discounts

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. 

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

 

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

 

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

 

Hr-recruitment@allianz.co.uk

resourcingteam@allianz.co.uk

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