Senior Case Manager Level 1

Job description

SENIOR CASE MANAGER LEVEL 1 – PERSONAL INJURY | MELBOURNE

 

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

 

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

 

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

The role

The primary purpose of this role is to manage a portfolio of claims from inception to finalisation in accordance with both relevant regulatory and AAL requirements, to maintain a focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants, consistently displaying initiative and leadership on a team and business level.

 

You'll be responsible for

·  Maintaining a focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants.
·  Making key liability decisions.
·  Building effective working relationships with a variety of key stakeholders, injured claimants, family members, legal providers, and medical professionals to drive successful outcomes.
·  Assessing claims for reasonable and necessary treatment and rehabilitation requirements.
·  Assessing and managing injury needs of claimants, handling correspondence regarding workers compensation benefits, treatment and rehabilitation and interpret medical reports.

 

About you

·  Demonstrated completion of structured training opportunities and submission of a portfolio of evidence.
·  Experience in bodily injury claims processes and procedures in insurance, legal, medical, or complex customer services.
·  Able to work collaboratively in a team environment, providing advice and guidance to the other team members.
·  Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision-making.
·  Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.

 

Benefits and perks

·  Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
·  Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
·  Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
·  Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
·  For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers