Account Manager

Job description

Your challenge  

You will be placed in our Casablanca office, within the Department of Brokerage in the Commercial team, where you will be responsible for Account Management.

You will be primarily responsible for the following activities: 

Drive portfolio growth and ensure exceptional client services within Allianz Trade.

The successful candidate will manage policy renewals, balance customer needs with business objectives, and identify cross- and up-selling opportunities. The role involves reporting on policy performance, ensuring compliance with service standards, and coordinating with core functions to deliver a comprehensive, customer-centric service.

Key Responsibilities/What You Do

• Manage and monitor the insured portfolio, conducting regular contract analyses, especially prior to renewal, and performing monthly profitability assessments to identify risks or deviations.
• Coordinate insured requests, collaborate with Policy Management for contractual deadlines, and align practices with underwriting rules.
• Prepare commercial reports and analyses using data from various departments, and determine pricing based on information from the account manager.
• Reach targets of portfolio growth and quality As Program Manager
• Secure Renewal by delivering the correct balance of customer need with Allianz Trade business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to CUW authority rules and guidelines
• Responsible for implementing and issuing the policy at local level
• Train and assist local client during the policy life cycle, render service for the local customer or broker
• Report on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests
• Comply with account management standards, in terms of customers segmentation visit, VOC tracking
• Acquire new customers based on leads given by partner / intermediaries and handle the full acquisition process (from data collection to contract signature)
• Provide feedback on the leads generated and make sure the steering tools are up-to-date (Copernicus…)
• Ensure proper pricing aligned with the Commercial Strategy
• Handle the onboarding process with PH to train him
• Take part of all internal process, such as NFRM, Complaint management, Audit, Internal control, compliance…
• Keep each and every evidence of all the documentation stored appropriately in the Commercial Direction file
• Interact and coordinate closely with other core functions (i.e., Risk, Claims, PA) in order to propose a broad customer centric service

We utilize Artificial Intelligence powered tools and encourage candidates with a basic understanding of commonly used platforms, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply. 

Why working with us?  

• Remote working? 10 days per month, plus some days of working from abroad   
• 360° well-being? We care about your health so you can benefit from dedicated support for your psychophysical well-being   

Discover a flexible and inclusive environment where your peace of mind and personal style truly matter. 

Our Values 

• Customer and Market Excellence: Unwavering commitment and expertise to provide maximum support to those who rely on us. 
• Collaborative Leadership: Valuing people, promoting a culture of feedback and collective well-being. 
• Entrepreneurship: Anticipating trends and taking risks in an environment that fosters innovation and responsibility. 
• Trust: Acting with integrity, honoring commitments, promoting diversity and inclusion, and acting transparently for corporate social responsibility  

#Morocco

#Casablanca

#MMEA

What you should know before applying 

At Allianz, we are committed to ensure a fair hiring process and minimize unconscious bias during the screening phase. At this regard, we ask each candidate to submit their resume including only the essential information for an objective and transparent assessment of skills and experience. For example, It’s preferable to omit the photo or the city of residence before submitting the CV. 

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees.

In 2024, our revenues reached 3.8 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025. 

Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.​