Repair Ordering Officer

Job description

Job Description:

Good Receipt Blockages (GRB)

· 
Manage for the good receipt blockage (GRB) Management received by FHS Pool in Hong Kong (HKG) including but not limited to other warehouses. 

· 
Close & Fast monitoring on Dummy Serial Number (DummySN) method to unblocked GRB including but not limited to Dummy SN creation, Regularization, abnormal situation.

· 
Analyze blocked units and provide root cause analysis and contribute to the mitigation plan to avoid repetitive issues in future.

· 
Manage all ACD activities as per FHS Userguide

· 
Update the Aircraft Utilization Figures (Flight hours and Flight Cycle) and be accountable for the data accuracy

· 
Responsible for the Management Information System (MIS) data accuracy.

· 
Resolving MIS Abnormal Situations

Repair Order Blockages (ROB)

· 
Responsible for the On-time creation of Repair Orders for Unserviceable Components Returned to FHS Pool in Hong Kong (HKG) including but not limited to other warehouses.

· 
Managing the administrative closure of delivery tasks but not limited to drop shipment repair order, loan order closure.

· 
Analyzed blocked unit for RO creation, communicate with stakeholders to unblock situation

· 
Contribute to the mitigation plan to avoid repetitive issues in future.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Customer Services Sdn Bhd

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
Customer Account and Service Management

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