VIP Services Executive

Job description

Company Description

Join   Sofitel Noosa Pacific Resort  today! 

Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

Job Description

The VIP Services Executive assists with managing VIP & Loyalty guests, ensuring and providing flawless, upscale, professional and high class guest service experiences whilst responding to guests needs and anticipating their unstated ones.

This role supports the VIP Services Team Leader, by performing administrative duties including;

·  Tracking and coordinating guest check-in,
·  Assisting with VIP & Loyalty reservations, and
·  Updating guest profiles with key information about their preferences and purpose of their stay.

It is essential to develop and manage strong working relationship with all departments to support and coordinate daily operations, achieve business outcomes, and to expedite the resolution of any guest complaints that may arise. The VIP Services Executive is responsible for the flow of communication relating to VIP guest activity and movements, special requirements and amenities. 

Qualifications

Our ideal candidate is a true hospitality professional, with experience in a luxury service environment and a keen eye for detail. Communication will be your strength.

You will be available to work flexibly across a casual rotating roster, including weekends, public holidays and evenings.

Additional Information

Our Benefits: 

We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide! 

·  Work Your Way  with flexible rotating rosters
·  Complimentary  Daily Continental Breakfast 
·  Complimentary  Fortnightly Lunches
·  30% discount off your food & beverage  at Accor properties worldwide 
·  Generous Accommodation discounts  at Accor properties worldwide
·  Industry-renowned Accor Hotels Academy Professional  Training and Development
·  Accor  10 weeks   paid parental leave
·  Be part of a global team of hospitality professionals 
·  Rewarding work environment with a dedicated Leadership team 
·  Work, travel and promotion opportunities across the Accor Brand 

If you are looking to further your career in a luxury hotel, apply today!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Accor is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS