Telephone Operator

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

·  Answer all calls in prompt and efficient manner as per hotel standards and transfer calls to related extensions
·  Receive, handle and convey to Duty Manager and to concerned department any requests or complaints received from guests and clients
·  Assist the Reception team in preparing for daily arrivals and welcoming the guests

Qualifications

·  Previous experience in a similar role is an asset in a 5 star hotel setting
·  Knowledge in Opera system
·  Strong interpersonal and communication skills with a passion for service

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.