Team Leader
Chennai (Chennai) Hotels - Restaurants
Job description
Company Description
Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, 'The Hub' lobby level bar and 'Spice It', a multi-cuisine …
Job Description
Job Description
Department : Food & Beverage Service
Designation : Team Leader - F & B Service
Reports To : Guest Service Manager
Prime Function:
· Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.
· Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.
· Ensure to attend to guest complaints, requests or inquiries regarding the services.
· Any matter which may affect the interests should be brought to the attention of the Management.
· Responsible for INTERREACT
Key Responsibilities:
People Management
· Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
· Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
· Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service.
· Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.
Financial Management
· Identify optimal, cost-effective use of the resources and educate the team on the same.
· Assist the R&B Manager to prepare and submit in the required format all information necessary for budgeting accurately.
Operational Management
· Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar.
· Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy.
· Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.
· Ensure on a daily basis that all the amenities are properly arranged prior to service.
· Ensure to possess working knowledge of wine, cocktail and mixing all beverages.
· Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock.
· Ensure that Food & Beverage Associates maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.
Hygiene / Personal safety / Environment:
· Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
· Respects the instructions and safety guidelines for the equipment (s)he uses
· Applies the hotel's security regulations (in case of fire etc)
· Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Key Contacts
Liaises with
Responsible for (as assigned)
Departments like F&B Production, Front Office, Purchase
Associate F&B
Trainees, Casuals
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Qualifications
· Secondary / High school education
· Additional certification(s) in Food & Beverage will be an advantage
· Good reading, writing and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· Minimum 2 years of relevant experience in a similar capacity
· Working knowledge of MS Excel, Word, & PowerPoint