Tea Sommelier

Job description

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

As a Tea Sommelier at Fairmont Mumbai, you will play a crucial role in enhancing our guests' dining experience by offering expert knowledge and exceptional service related to tea. You will curate and manage an extensive tea selection, educate guests and staff, and create memorable tea experiences that align with our high standards of luxury and hospitality.

Key Responsibilities:

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Tea Selection and Curation: Develop and maintain a diverse and high-quality tea menu, including rare and specialty teas. Source and establish relationships with tea suppliers.

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Guest Experience: Provide personalized tea recommendations and pairings for guests based on their preferences and dining experiences. Conduct tea tastings and educational sessions for guests.

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Staff Training: Train restaurant and service staff on tea preparation, presentation, and service standards to ensure a consistent and high-quality tea experience.

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Tea Preparation: Oversee the correct preparation and presentation of teas in accordance with the established standards. Ensure the tea service area is well-maintained and organized.

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Quality Control: Monitor and maintain the quality and freshness of tea products. Address any issues related to tea service and make improvements as needed.

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Events and Promotions: Plan and execute tea-related events, promotions, and collaborations to enhance the visibility and appeal of our tea offerings.

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Guest Feedback: Gather and analyze guest feedback regarding tea service and make recommendations for improvements based on guest preferences and industry trends.

Qualifications

·  Proven experience as a Tea Sommelier or in a similar role within a luxury hospitality environment.
·  Extensive knowledge of various tea types, their origins, and brewing methods.
·  Strong communication and interpersonal skills, with the ability to engage and educate guests effectively.
·  Experience in staff training and development.
·  Attention to detail and a commitment to delivering high-quality service.
·  Ability to work collaboratively in a dynamic and fast-paced environment.
·  Certification or formal training in tea sommelier programs is a plus.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.