Switchboard Operator

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures.
·  Handle any guest complaints and/or remarks; provides a response as soon as possible
·  Handle phone calls and forward any messages received for the guest.
·  Record and give wake-up calls.
·  Utilizes correct process and procedure when you are handling the confidential guest information.
·  Take down and relay messages.
·  Keep abreast of new trends in telephone systems.
·  Promotes the range of services offered by the hotel to increase sales.
·  Promotes the loyalty programme, adapting the sales pitch to suit the guest's needs.

Qualifications

·  Confident, ambitious and self-motivated individual.
·  Fluent in the local language; business English
·  Excellent communication and organizational skills and a good team player
·  Ability to be both proactive and reactive
·  Excellent organizations skills and ability to find solutions
·  Able to cope with the pressures of a very busy environment

Additional Information

Prior experience working with Opera or a related system
Fluency in English, additional languages are a plus.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.