Spa Manager

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

·  versee daily spa operations, including scheduling, staffing, and inventory management.
·  Ensure the spa is clean, organized, and well-maintained at all times.
·  Develop and implement spa policies and procedures to ensure efficiency and consistency.
·  Recruit, train, and supervise spa staff, including therapists, estheticians, and receptionists.
·  Conduct regular performance evaluations and provide feedback and development opportunities.
·  Schedule staff shifts and manage payroll.
·  Provide exceptional customer service and address any guest inquiries or complaints promptly and professionally.
·  Develop and implement strategies to enhance the guest experience and ensure high satisfaction levels.
·  Manage guest bookings and coordinate with the hotel’s front desk and concierge services.
·  Design and update spa menus and services to reflect current trends and guest preferences.
·  Collaborate with wellness experts to create and implement new programs and treatments.
·  Ensure compliance with health and safety regulations and industry standards.

Qualifications

·  Bachelor’s Degree: A degree in Hospitality Management, Business Administration, or a related field is commonly required. Some positions may accept a degree in a health or wellness-related field.
·  Industry Experience: Typically, 3-5 years of experience in spa management or a similar role is required. Experience should ideally be within a luxury or upscale hotel environment.
·  Supervisory Experience: Proven experience in managing and leading a team, including recruiting, training, and performance management.
·  Operational Experience: Hands-on experience with the day-to-day operations of a spa, including scheduling, inventory management, and guest service.
·  Leadership Skills: Strong ability to lead and motivate a team, manage performance, and resolve conflicts.
·  Customer Service: Exceptional interpersonal skills with a focus on delivering a superior guest experience and handling complaints effectively.