Spa Receptionist

Job description

İş Tanımı

Job Summary/Purpose:

The Spa Coordinator is responsible for all arrivals & departures & calls of all guests who come to Spa as per SOPs. They are responsible for providing customized attention, anticipating the guest / members’ needs. Appropriate and genuine guest communication and engagement is essential to the success of this role. The reception role supports the overall operation within spa department.

·  Adhere the standard operating procedures.
·  Review daily productivity / operation.
·  Monitor scheduling of all services and special programming.
·  Support spa team with any daily / monthly reports required by finance.
·  Maintain a spa database for ongoing guest communication.
·  Monitor scheduling of all services and special programming.
·  Work towards retail and treatment revenue goals set by the department.
·  Communicate guest preferences to relevant departments and co-workers.
·  Maintain inventory and stocking of all reception materials and their accurate records as required by provincial regulations.
·  Maintain cleanliness of spa testers and accurate supply of products on the shelves
·  Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.
·  Maintain the confidentiality policy for all spa / member guests and employees.
·  Maintain a neat and orderly work area consistent with the high standards of the facility.
·  Tour prospective spa Guests.
·  Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
·  Promote all hotel and spa packages and promotions.
·  Establishment of ongoing administrative controls.
·  Communications: respond / review voice-mail and e-mail messages.
·  Operate point of sale system and collect payments from clients for all services rendered.

Nitelikler

·  To have extensive knowledge of hospitality sector, especially upper luxury segment
·  English