Security Officer

Job description

Şirket Tanımı

1. Knowledge

·  Intermediate level of reading, writing and oral knowledge in the English language.
·   Experienced in CPR, first aid, firefighting and crowd control.
·   Previous experience in security work and certified by law enforcement.
·  To have thorough knowledge of all SOP’s and P&P’s for Security Department
·  To have thorough knowledge of local rules and regulations
·  To have extensive knowledge of hospitality sector, especially upper luxury segment
·  To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,

2. Service

·  Foster Raffles Values; Excellence, Respect, Integrity  Caring
·  Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
·  Go extra mile to make sure every employee's needs are not just met, but exceeded.
·  Treat every employee with respect and make them feel valued
·  Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
·  Assist and support other departments in order to create team spirit
·  Assist and support team members and departments to take their performance from good to great with necessary tools
·  Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
·  Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
·  Never fail the Top 5 Service Excellence
·  Look at me
·  Smile at me
·  Talk to me
·  Listen to me
·  Thank me

 

3. Operations

 

·  Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
·  Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
·  Performs to conduct VIP escorts in a professional and courteous manner.
·  Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
·  Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
·  Ensure that both guests and staff are in a safe, secure and health conscious environment.
·  Assists in implementing preventive safety and security programs.
·  Finds solutions to challenges while remaining calm.
·  Constantly seeks better ways to serve guests and implement solutions.
·  Provides a genuine and consistent level of exceptional service, makes the guest feel special.
·  Remains calm and attentive, and displays concern regardless of the circumstances.
·  Proactively offers to work additional shifts or hours in light of organizational demands.
·  Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
·  Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
·  Perform tasks to serve guest better regardless of his or her role (or department).
·  Develops different approaches to his or her work and discusses these ideas with management before implementation.
·  Consistently completes required department / individual projects.

 

4. Leadership

 

·  Act as Security team member to provide best service to all team members
·  Participate in coaching and counseling 
·  Ensure professional practices to actualize an individualized approach to motivation and recognition processes
·  Work with all departments on the development and utilization of incentive and other types of motivational programs
·  Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

 

5.Values

 

·  Excellence – We embrace excellence and consistently strive for the highest standards.
·  Respect – We respect each individual and the environment in which we operate.
·  Integrity – We adhere to the principles of fairness, honesty and accountability.
·  Caring – We create a caring environment and work together as colleagues to achieve common goals

 

İş Tanımı

1. Knowledge

·  Intermediate level of reading, writing and oral knowledge in the English language.
·   Experienced in CPR, first aid, firefighting and crowd control.
·   Previous experience in security work and certified by law enforcement.
·  To have thorough knowledge of all SOP’s and P&P’s for Security Department
·  To have thorough knowledge of local rules and regulations
·  To have extensive knowledge of hospitality sector, especially upper luxury segment
·  To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards,

2. Service

·  Foster Raffles Values; Excellence, Respect, Integrity  Caring
·  Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming
·  Go extra mile to make sure every employee's needs are not just met, but exceeded.
·  Treat every employee with respect and make them feel valued
·  Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
·  Assist and support other departments in order to create team spirit
·  Assist and support team members and departments to take their performance from good to great with necessary tools
·  Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
·  Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
·  Never fail the Top 5 Service Excellence
·  Look at me
·  Smile at me
·  Talk to me
·  Listen to me
·  Thank me

 

3. Operations

 

·  Patrols the interior and exterior of the hotel and confronts any situations or persons that require investigations.
·  Handles and document guest/employee accidents, guestroom lock problem, and noise complaints, lost & found items, exit pass and any questionable individuals on the premises.
·  Performs to conduct VIP escorts in a professional and courteous manner.
·  Ensures that chemicals are properly labeled, stored & used as directed by the hotel’s hazardous material procedures.
·  Monitors process and quickly adjust schedule according to changing priorities, understands evolving dynamics and responds proactively.
·  Ensure that both guests and staff are in a safe, secure and health conscious environment.
·  Assists in implementing preventive safety and security programs.
·  Finds solutions to challenges while remaining calm.
·  Constantly seeks better ways to serve guests and implement solutions.
·  Provides a genuine and consistent level of exceptional service, makes the guest feel special.
·  Remains calm and attentive, and displays concern regardless of the circumstances.
·  Proactively offers to work additional shifts or hours in light of organizational demands.
·  Looks for continuous improvement opportunities and offers to take action, when appropriate, without being asked.
·  Actively works with peers, subordinates, supervisor and senior management to build relationship based on trust and acceptance.
·  Perform tasks to serve guest better regardless of his or her role (or department).
·  Develops different approaches to his or her work and discusses these ideas with management before implementation.
·  Consistently completes required department / individual projects.

 

4. Leadership

 

·  Act as Security team member to provide best service to all team members
·  Participate in coaching and counseling 
·  Ensure professional practices to actualize an individualized approach to motivation and recognition processes
·  Work with all departments on the development and utilization of incentive and other types of motivational programs
·  Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

 

5.Values

 

·  Excellence – We embrace excellence and consistently strive for the highest standards.
·  Respect – We respect each individual and the environment in which we operate.
·  Integrity – We adhere to the principles of fairness, honesty and accountability.
·  Caring – We create a caring environment and work together as colleagues to achieve common goals