Sales Executive - Navi Mumbai
Khopoli, INDIA Sales
Job description
Job Description
Primary Responsibilities
Sales Support
· Maintain complete knowledge of the following (to include but not limited to):
· All hotel features / services, hours of operation
· Hotel function space, entertainment options, menus and floral decoration options
· Hotel safety guidelines and evacuation plan
· Scheduled daily group activities
· Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
· Coordinate all group arrangements
· Work with group contacts to facilitate program planning and requirements
· Communicate group needs and specifications to all relevant departments
· Follow up with Post-Conference reports and review group billings
· Input all group bookings and update booking activities in the system on a weekly basis
· Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
· Maintain gifts inventory and coordinate the sending of gifts to clients
· Arrange site inspections for potential clients
· Promote positive relations with clients and attend to all requests expediently and courteously
· Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
· Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
Other Responsibilities
· Be fully conversant with hotel fire & life safety/emergency procedures
· Attend all briefings, meetings and trainings as assigned by management
· Maintain a high standard of personal appearance and hygiene at all times
· Be aware of the hotel fire & life safety/emergency procedures
· Perform other reasonable duties assigned by the assigned by the Management
Main Complexity/Critical issues in the Job
· Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests
· Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed