Sales Executive

Job description

Job Description

·  Maintain complete knowledge of the following (to include but not limited to):
·  All hotel features / services, hours of operation
·  Hotel function space, entertainment options, menus and floral decoration options
·  Hotel safety guidelines and evacuation plan
·  Scheduled daily group activities
·  Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
·  Coordinate all group arrangements
·  Work with group contacts to facilitate program planning and requirements
·  Communicate group needs and specifications to all relevant departments
·  Follow up with Post-Conference reports and review group billings
·  Input all group bookings and update booking activities in the system on a weekly basis
·  Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
·  Maintain gifts inventory and coordinate the sending of gifts to clients
·  Arrange site inspections for potential clients
·  Promote positive relations with clients and attend to all requests expediently and courteously
·  Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
·  Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue