Royal Service Supervisor

Job description

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Job Description

As a Royal Service Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
 

What you will be doing:

·  Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
·  Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
·  Ensure employees are informed daily about priorities to personalize service
·  Ensuring daily assignments/tasks are being monitored and completed by the team in a timely manner
·  Working supervisor role; actively engaging via phone calls, emails, and other direct communications within the hotel
·  Supporting the team with escalated concerns and tasks
·  All other job duties as assigned

What is in it for you:

·  Paid time off
·  Medical, Dental, and Vision Insurance, 401K
·  Complimentary shift meal
·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Qualifications

Your experience and skills include

·  Service focused personality is essential
·  Previous experience in a similar leadership role is an asset
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V