Reservations Sales Agent

Job description

Company Description

At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Job Description

This is an amazing opportunity to join our friendly and passionate Reservations team. Looking after reservations for Pullman, Novotel and Ibis at Sydney Olympic Park, where no 2 days are the same! Reporting to the Reservations Manager, our Reservations Sales Agents are often the first point of contact for our guests.

Our Reservations Sales Agents:

·  Accurately and efficiently receive and process guest reservations.
·  Communicate with our guests via phone and email. 
·  Consistently provide professional and friendly service. 
·  Recommend property facilities and assist guests with information and special requests. 

Qualifications

To be successful in this role, you will have:

·  Availability to work a rotating roster, including Saturdays, when required. 
·  Demonstrate a high level of attention to detail and accuracy. 
·  A genuine desire to provide exceptional service.
·  Excellent verbal and written communication skills.
·  Experience in a similar or customer service based role is highly desired.
·  Knowledge of Opera Cloud, Sevenrooms and RESAweb preferred

Additional Information

Located in the Heart of NSWs most exciting entertainment precinct – and home to Accor Stadium – you’ll receive fully laundered uniforms, fantastic career and development opportunities, access to wellness benefits, hotel discounts, worldwide benefits, PLUS the opportunity to work in a precinct inclusive of the recently awarded Australian Hotel of the Year.