Reservation Executive

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Answering phones and giving guests all information about the hotel.
·  Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
·  To convey all kinds of information about the guests' needs and the duration of their stay at the hotel to other departments in the hotel (Housekeeping, Food & Beverage).
·   To collect guest invoices and give them to the Manager at the end of the day along with accounting and statistical information.
·  Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
·  Reporting to the FO Manager.
·  Checks unpaid debts and follows up on them.
·  Optimizes the hotel's average room rate and the hotel's occupancy rate.
·  Checks your cash register.
·  Issues guest invoices and collects these invoices.

Qualifications

·  Able to communicate in written and spoken English.
·  Successful problem solving skills.
·  No military obligation for male candidates.
·  Must be able to handle a multitude of tasks in an intense, ever-changing environment.
·  Prior experience working with Opera or a related system.
·  Computer literate in Microsoft Window applications an asset.
·  Ability to work well under pressure in a fast paced environment.
·  Ability to work cohesively with fellow colleagues as part of a team.
·  Able to work shift in terms of working hours.
·  Must have the ability to handle cash effectively and accurately.