Reservation Associate

Job description

Job Description

Primary Responsibilities

·  Maximize room bookings by delivering a pleasant and efficient reservations service.
·  Ensure that reservations are dealt with effectively, while maximizing revenue.

People Management

·  Work with internal/external representatives from different functions for executing the reservations.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Ensure that the team has been trained for all safety provisions.

Financial Management

·  Identify optimal, cost effective use of the resources and educate the team on the same.
·  Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.

Operational Management

·  Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
·  Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
·  Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.