Recreation Supervisor

Job description

Company Description

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

·  They work on a daily basis in coordination with Director of Recreation to ensure the delivery of the best Recreational standards for the guests
·  Operating costs are efficiently controlled within department
·  Activity class programmes are successfully conducted on a regular basis including; Personal training, Yoga
·  They ensure a minimum par stock of guest amenity items are on hand at all times
·  They ensure cleanliness of all recreation spaces and coordinate with housekeeping teams accordingly
·  They help to establish policies and standards of the Recreation Department in the hotel and ensure adherence to at all times
·  They give support and assist the senior managers to monitor and coordinate operational responsibilities
·  They carry out necessary audits in the department and complete daily inspections
·  They anticipate guests needs and acknowledge and responds immediately to guests concerns
·  They possess full knowledge of emergency procedures and adhere to hotel requirements for internal or external guest accidents and emergencies
·  They have knowledge and understanding of the physical operation of the Health Club, Swimming pools
·  They are fully aware and work in accordance with the Standard Operating procedures, normal Operating procedures and Emergency action plan for the department
·  They ensure that all equipment and furniture is clean and well maintained and that all hazards are repaired or removed from operation  
·  They assist in other areas of the hotel as and when required, carry out any other reasonable duties and responsibilities as assigned
·  They comply with the guidelines and policies established in the Colleague Handbook, Business Code of Conduct and Ethics policy, hotel’s regulations on fire, hygiene, health and safety
·  They maintain a high standard of personal appearance and hygiene as per the hotel’s grooming standards at all times

ADMINISTRATIVE DUTIES

·  They actively support the participation in all Human Resources and Learning & Development related initiatives, including but not limited to recruitment, job chats, performance dialogues, learning initiatives, colleague reward and recognition programs
·  Adherence to Standard Operating Procedures Manual
·  Maintain inventory of supplies for the operations of the recreation department
·  Maintain accurate records as required by hotel and government regulations
·  Attend weekly/monthly facility operations departmental communications meeting
·  They consolidate and review periodic inventories, of the Recreation department along with the senior department managers
·  They attend and contribute to meetings, department and hotel trainings and other scheduled activities

HEALTH AND SAFETY

·  Follow and ensure that all Employees follow all safety procedures and practices
·  Adhere to facility operations departmental emergency procedures/safety manual
·  Ensure all departments adhere to all safety practices of Raffles the Palm
·  They comply with the hotel’s Environmental and Occupational Health and Safety procedures at all times
·  They are fully responsible in implementing and monitoring all Health and Safety related procedures, supervise maintenance of all check lists in all Recreation areas
·  They identify and report hazards and maintenance requirements in the workplace immediately to the Director of Recreation

COLLEAGUE RELATIONS

·  They assist to drive and encourage a healthy work environment, focusing on employee’s satisfaction and productivity
·  Ensure operations department maintains a positive relationship with all departments in the recreation and hotel
·  Have a complete understanding of and adhere to the recreation policy relating to safety
·  Well versed in all recreation operations
·  Ensure Colleagues adhere to all recreation standards as stated in the employee handbook
·  They maintain a good rapport and working relationship with colleagues in the department and all other departments
·  They actively participate in HR related matters of the department: recruitment, appearance, appraisal, training and development

GUEST SERVICE

·  Ensure the facility is in peak condition at all times (operations and cleanliness)
·  Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the first priority
·  They monitor and ensure the compliance of services delivered to the guests and suggest any changes to improve operations
·  They ensure a proper training plan of colleagues is conducted, to ensure the highest levels of guest service

Qualifications

·  Minimum 1-year experience in Recreation Supervisor role within the hospitality industry
·  Lifeguard leadership experience
·  First Aider/ CPR – First responder