Receptionist

Job description

Company Description

A global luxury brand with hospitality at its heart,  Raffles Hotels & Resorts  encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta  is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

Job Description

The Receptionist provides a warm, welcoming, and efficient first point of contact for guests. They serve as the face of the hotel and plays a vital role in creating a positive and memorable guest experience. Their primary responsibility is to greet guests, handle check-ins and check-outs, manage reservations, and provide information about hotel facilities, services, and local attractions. Additionally, the Receptionist assists guests with their inquiries, resolves any issues or concerns, and ensures that their needs are met during their stay. They also handle administrative tasks such as processing payments, maintaining guest records, and coordinating with other hotel departments.

Qualifications

·  Education : A high school diploma or equivalent is required. Additional certifications or courses in hospitality management or guest service can be advantageous. 
·  Experience : Previous experience in a similar role, preferably in a luxury hotel or upscale hospitality environment, is preferred. Experience in handling guest inquiries, check-ins, check-outs, and reservations is valuable. 
·  Language Skills : Fluency in multiple languages is highly desirable, however, proficiency in English is a must. 
·  Communication Skills : Excellent verbal and written communication skills are essential. Receptionists should be able to effectively communicate with guests, colleagues, and other departments. 
·  Guest Service Orientation : A strong focus on providing exceptional guest service is crucial. Receptionists should have a friendly and professional demeanor, display empathy, and be proactive in addressing guest needs and resolving issues. 
·  Technical Skills : Proficiency in using computer systems, including hotel management software, reservation systems, and Microsoft Office applications, is required.
·  Organizational Skills : Receptionists should have strong organizational skills to manage multiple tasks, such as handling guest inquiries, processing payments, managing reservations, and maintaining guest records. 
·  Attention to Detail : Being detail-oriented is important to ensure accurate guest information, precise billing, and the ability to anticipate and address guest preferences. 
·  Professional Appearance : Receptionists should present a professional appearance and maintain a neat and well-groomed appearance at all times. 
·  Flexibility and Availability : Receptionists may be required to work in shifts, including weekends, evenings, and holidays. Flexibility in scheduling and availability to work during peak periods is expected.