Reception Supervisor

Job description

Job Description

What you’ll do…

·  You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
·  Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
·  Work with all our teams to make sure we're always busy and help our Front Office Manager with any overbooking levels.
·  Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.
·  Inspire our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
·  Keeping the team motivated and informed of day-to-day activities.

Qualifications

What we’re looking for…

·  Individuals. You’re looking for a place where you can be you; no clones in suits here.
·  Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
·  You’re not precious. We leave our egos at the door and help get things done.
·  You’re up for doing things differently and trying (almost) everything once.
·  If we got stuck in a lift together, we’d have a good time and share a few laughs.
·  You want to be part of a team that works hard, supports each other and has fun along the way.
·  Previous hotel (or similar) experience, ideally having led/supervised a team.
·  Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable.
·  Previous experience with Opera PMS is an advantage.

Additional Information

Benefits

If you will be part of our team you will gain opportunity to enjoy our benefits such as:

Free meals on duty and uniforms provided

Bonus break 2 complimentary stays in our hotels in UK

Accor F&B Discount at any Accor Hotel Worldwide

Accor Friends and Family Rates

Accor Development Program

Are you up for the challenge? Then apply and get more information about the position. We look forward to hearing from you

Salary: Up to £12.97 per hour