Privado Experience Concierge

Job description

Company Description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

·  Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
·  Free meals at our on-site employee restaurant
·  Learning programs through our Academies designed to sharpen your skills
·  Great Medical and Dental benefits, 401K, Direct Deposit etc.
·  Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Privado, our exclusive villa experience. At Privado, we are looking for experts in luxury; to know luxury is to serve luxury. Our carefully curated team of Experience Concierge will look forward to assisting the most discerning travelers, creating exceptionally special experiences that will become treasured memories. This team will ensure every last detail is accounted for from reservation to departure; taking the time to give genuine, continuous care for each guest. This level of detail and precision will be essential to creating a thoughtfully personalized and ultra-luxe experience that is exclusive to Privado.

·  Consistently offer professional, friendly and engaging service
·  Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
·  Provide pre-arrival, arrival and departure assistance for all Privado guests
·  Oversee room assignments of all incoming guests
·  Develop and maintain strong guest relationships to ensure Privado and Fairmont loyalty
·  Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Privado throughout Fairmont Hotels & Resort
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Address guest concerns and react quickly, logging and notifying proper departments
·  Follow department policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned         

Qualifications

·  Previous Property Management System experience preferred
·  Previous customer service related experience preferred
·  Computer literate in Microsoft Window applications required
·  University/College degree in a related discipline an asset
·  Must possess a professional presentation
·  Must possess outstanding guest services skills and sophisticated verbal & written communication skills
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:   Physical aspects of the position include but are not limited to the following:   

·  Frequent standing and walking throughout shift
·  Occasional kneeling, pushing, pulling, lifting up to 20lbs
·  Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS