Overnight In Room Dining Coordinator

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Consistently offer professional, friendly and engaging service
·  Assist guests regarding menu items in an informative and helpful way
·  Have full knowledge of all menu items, garnishes, contents and preparation methods
·  Have full knowledge of all beverage lists
·  Answer guest calls and guide the order taking process, upselling wherever possible
·  Communicate guest needs effectively with Servers, Culinary team, and Leadership team
·  Close checks in a timely manner
·  Communicate proactively with Front Office, Sales, and Culinary teams to coordinate all VIP guest amenities
·  Follow outlet policies, procedures and service standards
·  Follow all safety and sanitation policies when handling food and beverage
·  Follow daily assigned employee shift side work
·  Pace all In Room Dining order distribution and deliveries to our standards
·  Maintain departmental requisitioned supplies properly stored and organized
·  Follows hotel uniform and grooming standards
·  Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

 

·  Previous Food & Beverage experience preferred
·  Excellent communication and organizational skills
·  Strong interpersonal and problem solving abilities
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  In Room Dining Department operates 24 hours a day and 7 days a week, candidates must have flexibility/availability to work varying shifts

Additional Information

This position requires: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear and taste or smell.  The employee frequently is required to stand.  The employee is occasionally required to sit and stoop, kneel or crouch.

The employee must regularly lift and/or move up to 20 pounds and frequently move up to 25 pounds when bringing up and down loaded Room Service tables and trays. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

·  Constant standing and walking throughout shift
·  Frequent lifting and carrying up to 20 lbs
·  Frequent kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps

Required Education and Experience

 

·  High School Diploma and previous Food and Beverage experience in a fast paced, luxury hospitality setting required

 

Fairmont Austin is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.