Overnight Front Desk Supervisor

Job description

Company Description

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

·  Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
·  Free meals at our on-site employee restaurant
·  Learning programs through our Academies designed to sharpen your skills
·  Great Medical and Dental benefits, 401K, Direct Deposit etc.
·  Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

First impressions are everything! Supervision of the Front Desk to ensure a smooth day-to-day operation, provide training, direction & leadership to the Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.

Reporting to the Overnight Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

·  Consistently offers professional, engaging and friendly service
·  Ensure that all Front Office colleagues are familiar and updated with hotel’s product and services
·  Establishes a rapport with guests and maintains good customer relationship. Works in full cooperation with other departments to make sure the guest is of the utmost priority
·  To ensure the safe running of the hotel.  Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded.  Suggesting and attending regular training on updated topics and respective skill set as required by the team
·  Communicate and liaise effectively with other leaders in the department and hotel
·  Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
·  Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
·  Maximize our brand by promoting our up sell programs
·  Other duties as assigned

Qualifications

·  Previous experience is an asset
·  Excellent team leading skills and team management skills
·  Fluent and confident in English, additional National and International language is an asset
·  Excellent written and verbal communication, interpersonal and leadership qualities
·  Strong guest service orientation and training skills background preferred
·  Maintains professional and pleasant body language at all times
·  Degree or diploma (preferred in Hospitality and/or Tourism Management)

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS