Outlet Manager

Job description

Job Description

Financial

·  Reviews inventories and manages stocks under his/her responsibility
·  Increases revenue for the point of sale through additional sales techniques
·  Is overall responsible for the financial performance of his / her outlets and puts in place promotions & offers in-order to increase the revenue and profitability of the outlet.
·  Prepares and analyses financial reports/results and implements corrective actions as necessary
·  Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
·  Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.

Operational

·  Organizes the work for the team, including the need to multi-skill in employees for job requirements
·  Optimizes the outlets staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.
·  Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
·  Continuously takes initiatives to enhance and improve his/her team member’s product knowledge.
·  Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
·  Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
·  Ensures the point of sale is prepared to a high standard in order for:

• Taking guests' orders

• Equipment is used correctly

·  Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
·  Checks the quality, speed and overall efficiency of the team/waiting staff.
·  Ensures that the Back of the house service areas is maintained as per the hotel standards.

Business plan /Analysis

·  Supervises the team's sales attributes
·  Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets as per hotel policy.
·  Makes efforts to train the team in up-selling and suggestive selling techniques
·  Helps increase guest loyalty through quality of service

Team Management

·  Evolves working methods in line with brand philosophy
·  Respects labor law, particularly when preparing work schedules
·  Manages his/her team and is responsible for their talent development and organizes the training required for the same.
·  Regularly conducts necessary tests for team members and takes necessary corrective actions.
·  Integrates, trains and manages personnel and assists team members to  improve their skills and provides support for career development
·  Ensures his/her staff are well presented (clothing, personal hygiene etc)
·  Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc)

General Duty

·  Organizes work and number of personnel according to level of activity
·  Shares the responsibility for meeting the department's targets with his/her superior, by:
  - respecting the procedures and internal audits personally applicable
  - ensuring respect of the procedures and internal audits applicable to the team
  - increasing sales
·  Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
·  Respects the instructions and safety guidelines for the equipment used.
·  Ensures that the hygiene standards are met all the times.
·  Ensures the FIFO rules are implemented by staff and ensures a proper rotation of the stock avoiding bulk stocks in stores.
·  Applies the hotel's security regulations (in case of fire etc)
·  Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)