Nights Guest Service Manager

Job description

Company Description

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Job Description

ibis Styles Barnsley is looking for a dependable, welcoming Guest Service Manager to deliver great customer service during the night. The role is based on working 32 hours a week, with shifts typically from 11pm to 7am.  We're offering a competitive salary of £12.30 per hour and great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.

You'll have been working in a customer-facing hotel position  and experience doing nights would also be a significant advantage. We need people who are open, welcoming and who know what great customer service looks like! You'll be checking guests in and out at Reception , answering questions and supporting them during your stay as well as supervising, motivating and leading any colleagues on shift . There will be occasional where you'll be working solo, so you need to be responsible, reliable and confident. You'll need to be confident using a computer as you might be running reports overnight and as we're one big team, you can also expect to be pulling the odd pint, taking some food orders, checking the security of the hotel and turning your hand to whatever's needed to ensure our guests have a great stay.  You'll be working 32 hours a week, which could including a mix of midweek and weekend shifts . As you'll be serving alcohol, we do require applicants to be 18 years of age or older.

If this sounds like a role that's right up your street, we'd love to hear from you.

Qualifications

- Experience in a similar role

- Ideally, experience working nights

Additional Information

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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.