Night Supervisor

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

 

Job Description

Job Title: Night Supervisor 

Location: St Andrews, Scotland

Contract: Permanent, Full-time

We have a rare opportunity for a Night Supervisor to join our fantastic Front Office Team. As Night Supervisor, you will oversee and supervise overnight services and security of guests and property in the absence of the Night Manager.

A little bit about what you will be doing:

·  Provide operational supervision during the night and quality service to the standard experienced during the day
·  Act as a point of contact for all guests during their stay and undertake management responsibilities at the resort. 
·    Ensure the effective follow up of all guest requests as dictated by the Fairmont standards
·  To assist Night Manager in the training and development of the team and ensure that all things positive and negative will be handled in a discussion/conversational manner as per company policies. This will be performed via the creation and implementation of Standard Operating Procedures, ‘one on one’ colleague reviews, discussion forms, and on-going departmental training

 

Qualifications

·  A minimum of 2 years of experience in a similar role
·  Excellent English, both verbal and written
·  Excellent presentation and customer relationship skills
·  Energetic and passionate to work
·  Innovative approach to work

Additional Information

·  Competitve Salary
·  Pension scheme
·  Employee benefit card offering discounted rates in Accor worldwide
·  Employee rates for Spa treatments and green fees
·  Discounted Food & Beverage, Golf and Spa on property
·  Growth opportunities
·  On-the-job training
·  Regular social events