Overnight Receptionist

Job description

Company Description

Are you a night owl with a passion for hospitality? Join us at Novotel Sunshine Coast Resort and Convention Centre, where luxury meets playful charm! With over 370 rooms, a refreshing pool, a vibrant Lagoon for water activities, mouth-watering dining options, a modern 1500-person capacity facility, attracting both Australian and International conference and event markets, our coastal resort is a landmark for excitement. 

Whether guests seek leisure, beach adventures, peaceful bush walks, or the perfect work-play balance with our impressive conference facilities and poolside cocktails, we offer it all with a twist of fun.  As part of the esteemed Accor Group, we're dedicated to delivering memorable guest experiences and upholding the highest standards of service.

Job Description

As a Night Receptionist, you will be essential to our front office operations, partnering with the Night Manager to ensure smooth resort operations during overnight hours. You’ll manage nightly accounting and auditing, reconcile daily transactions, and generate financial reports. Your exceptional service will make guests feel at home from arrival to departure, as you handle their requests with a smile and ensure reservations are accurate. You'll also assist with portering duties and maintain resort safety and security through regular property checks.

Join us and be a key contributor to creating a welcoming and secure environment for our guests.

Qualifications

·  Previous experience in a similar role within the hospitality industry is preferred
·  Strong numerical and analytical skills with attention to detail
·  Flexible and able to embrace and respond effectively to change
·  Excellent communication and interpersonal skills with ability to communicate with all types of guests and team members
·  Flexibility to work a rotating roster, including weekends and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

·  Immediate access to global accommodation and F&B discounts
·  #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
·  Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.