Night Manager

Job description

Şirket Tanımı

· 
To have thorough knowledge of all SOP’s and P&P’s for Front Office department 

· 
To have thorough knowledge of local rules and regulations 

· 
To have advance knowledge Accor Online Platforms 

· 
To have extensive knowledge of hospitality sector, especially upper luxury segment 

· 
To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards, 

· 
Good organisational skills 

· 
Good level of engagement with residents 

· 
Ability to manage a multi-cultural workforce 

· 
Excellent leadership & communication skills 

· 
Display high levels of integrity, dedication and support for continuous improvement 

· 
Flexible management style to meet the challenges of a changing work environment 

· 
Good knowledge of the entire Front Office Operations 

· 
Must be a self-starter, coach & mentor who can motivate the Team to perform their best 

· 
Knowledge of Opera Property Management System preferred 

· 
Ability to direct performance of staff and follow up with corrections where needed. 

· 
Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking  

· 
Meet and greet guests; efficient handling of check-in and check-out  

· 
Conduct credit card checks; post room charges 

· 
Ensure effective shift hand-over 

· 
Working knowledge of Front Office systems, back-up and system recovery procedures  

· 
Review and monitor early morning wakeup call procedures 

· 
Maintain correct guest registration cards 

· 
Communicate guest complaints and problems, resolved or unresolved, to your Supervisor at shift change-over and document in log book 

· 
Complete knowledge of all room types, hotel matrix, and facilities 

· 
Review guest arrival lists and anticipate needs 

· 
Operate communication equipment; manage incoming and outgoing calls effectively 

· 
Ensure staff adhere to Standards and Procedures for cash handling 

· 
Adhere to correct banking procedures; maintain own cash float  

· 
Staff Supervision of night staff: Contractors; Porters, Cleaners, Room Service  

· 
Work closely with security to maintain safety in the Hotel 

· 
Is fully aware of the Credit Policy 

· 
Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking  

· 
Meet and greet guests; efficient handling of check-in and check-out  

· 
Conduct credit card checks; post room charges 

· 
Ensure effective shift hand-over 

· 
Working knowledge of Front Office systems, back-up and system recovery procedures  

· 
Review and monitor early morning wakeup call procedures 

· 
Maintain correct guest registration cards 

· 
Communicate guest complaints and problems, resolved or unresolved, to your Supervisor at shift change-over and document in log book 

· 
Complete knowledge of all room types, hotel matrix, and facilities 

· 
Review guest arrival lists and anticipate needs 

· 
Operate communication equipment; manage incoming and outgoing calls effectively 

· 
Ensure staff adhere to Standards and Procedures for cash handling 

· 
Adhere to correct banking procedures; maintain own cash float  

· 
Staff Supervision of night staff: Contractors; Porters, Cleaners, Room Service  

· 
Work closely with security to maintain safety in the Hotel 

· 
Is fully aware of the Credit Policy 

· 
Takes full responsibility of Front Desk staff in absence of the AFOM and FOM 

· 
Ensure daily report is produced correctly and delivered in the morning 

 

İş Tanımı

· 
To have thorough knowledge of all SOP’s and P&P’s for Front Office department 

· 
To have thorough knowledge of local rules and regulations 

· 
To have advance knowledge Accor Online Platforms 

· 
To have extensive knowledge of hospitality sector, especially upper luxury segment 

· 
To have thorough knowledge about Raffles brand values, LQA Standards and Forbes Standards, 

· 
Good organisational skills 

· 
Good level of engagement with residents 

· 
Ability to manage a multi-cultural workforce 

· 
Excellent leadership & communication skills 

· 
Display high levels of integrity, dedication and support for continuous improvement 

· 
Flexible management style to meet the challenges of a changing work environment 

· 
Good knowledge of the entire Front Office Operations 

· 
Must be a self-starter, coach & mentor who can motivate the Team to perform their best 

· 
Knowledge of Opera Property Management System preferred 

· 
Ability to direct performance of staff and follow up with corrections where needed. 

· 
Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking  

· 
Meet and greet guests; efficient handling of check-in and check-out  

· 
Conduct credit card checks; post room charges 

· 
Ensure effective shift hand-over 

· 
Working knowledge of Front Office systems, back-up and system recovery procedures  

· 
Review and monitor early morning wakeup call procedures 

· 
Maintain correct guest registration cards 

· 
Communicate guest complaints and problems, resolved or unresolved, to your Supervisor at shift change-over and document in log book 

· 
Complete knowledge of all room types, hotel matrix, and facilities 

· 
Review guest arrival lists and anticipate needs 

· 
Operate communication equipment; manage incoming and outgoing calls effectively 

· 
Ensure staff adhere to Standards and Procedures for cash handling 

· 
Adhere to correct banking procedures; maintain own cash float  

· 
Staff Supervision of night staff: Contractors; Porters, Cleaners, Room Service  

· 
Work closely with security to maintain safety in the Hotel 

· 
Is fully aware of the Credit Policy 

· 
Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking  

· 
Meet and greet guests; efficient handling of check-in and check-out  

· 
Conduct credit card checks; post room charges 

· 
Ensure effective shift hand-over 

· 
Working knowledge of Front Office systems, back-up and system recovery procedures  

· 
Review and monitor early morning wakeup call procedures 

· 
Maintain correct guest registration cards 

· 
Communicate guest complaints and problems, resolved or unresolved, to your Supervisor at shift change-over and document in log book 

· 
Complete knowledge of all room types, hotel matrix, and facilities 

· 
Review guest arrival lists and anticipate needs 

· 
Operate communication equipment; manage incoming and outgoing calls effectively 

· 
Ensure staff adhere to Standards and Procedures for cash handling 

· 
Adhere to correct banking procedures; maintain own cash float  

· 
Staff Supervision of night staff: Contractors; Porters, Cleaners, Room Service  

· 
Work closely with security to maintain safety in the Hotel 

· 
Is fully aware of the Credit Policy 

· 
Takes full responsibility of Front Desk staff in absence of the AFOM and FOM 

· 
Ensure daily report is produced correctly and delivered in the morning 

·