Night Manager

Job description

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

Night Manager, Front Office

The Night Manager is responsible for leading the overnight Front Office operations and ensuring consistent, luxury service is provided to Raffles Al areen palace guests at every interaction point. The Night Manager will be the decision maker during the night and will be critical to the management of incidents and emergencies.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

·  Represents the hotel management overnight and is responsible for Front Office Operations
·  Assist FOM in executing departmental goals including colleague engagement, guest satisfaction, loyalty program enrollment and management and upsell revenues.
·  Ensures the Night Audit balances and verifies the summary of dialing transactions in the hotel.
·  Determines guest relocation for nights when overcapacity and ensures a smooth relocation process.
·  Takes emergency calls and ensures operational support areas are covered to provide excellent customer service. Assumes a key lead role during emergency response needs according to hotel's emergency procedures.
·  Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
·  Lead and coach colleagues to provide luxury guest service.
·  First point of contact for escalations to identify and resolve guest concerns in an urgent manner either in person or in writing.
·  As Manager on Duty, serve as a resource and support to all departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers.
·  Develop, implement and maintain upsell incentive program to motivate employees and maximize hotel revenue.
·  Manage, train, develop and motivate all colleagues reporting to this position.
·  Provide assistance with blocking/inventory management.
·  Meet and Greet VIP’s, escort to room and follow up on the comfort of their stay as required.
·  Support in creating a culture that will achieve superior colleague satisfaction as measured in the annual Employee Engagement Survey.
·  Carry out any other duties and responsibilities as assigned

Qualifications

·  Previous experience in a supervisory or management role within the hospitality industry, preferably in a night shift capacity.
·  Relevant industry study Post graduate Diploma in Hospitality Management
·  Valid First aid certificate
·  Strong leadership and team management skills.
·  Excellent communication and interpersonal abilities.
·  Ability to remain calm under pressure and handle emergency situations efficiently.
·  Strong problem-solving skills and attention to detail.
·  Proficiency in hotel management software and front office systems.
·  Flexibility to work night shifts, including weekends and public holidays. 
·  Full drivers licence essential 

Additional Information

·  Opportunity to join the first Raffles in Bahrain
·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities.