Marketing & Communications Executive

Job description

Company Description

·  Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
·  Monitor and supervise service flow in the assigned outlet.
·  Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management

Job Description

 

·  Maintain complete knowledge of the following (to include but not limited to):
·  All hotel features / services, hours of operation
·  Hotel function space, entertainment options, menus and floral decoration options
·  Scheduled daily group activities
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·  Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel
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·  Coordinate the production of posters, publication of hotel’s newsletters/s and flyers for associates and the public, as well as other printed materials
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·  Direct photographers commissioned to take pictures of VIPs, shows and events etc.
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·  Monitor and update information and content of hotel’s website and postings on other digital platforms of the hotels
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·  Handle the administrative requirements of the Marcom department
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·  Work with other departments to coordinate guest’s lists, invitations for VIP receptions, luncheons, dinners etc.
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·  Attend to client/media complaints, requests, and enquiries
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·  Assist with the hosting of media, planned press conferences and other press activities
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·  Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc.
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·  Maintain and update digital photographs/slides library
·  Analyze and evaluate performance of marketing and promotion campaigns

Additional Information

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.