Lobby Hostess (Arabic Speaker)

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
·  To personally welcome guests and escort them to the elevator, outlets or other public areas as requested.
·  To offer welcome drinks and towels to check-in guests or site inspection.
·  To be an ambassador of the hotel, in and outside the work place.
·  To do a proper filing and handover between the shifts.
·  To be aware of all VIPs visiting or staying in the hotel.
·  To properly use all the equipment and PMS.
·  To strictly respect the key handling procedures.
·  To daily follow the checklists.
·  To respect schedules, terms and deadlines as agreed with the Management.
·  To daily read the logbook and to sign it. To update the activity reports.
·  To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
·  To attend a daily line up briefing with the front office team to recapitulate tasks and activity.
·  To share daily activity highlights with the supervisor, including internal and external guest opportunities.
·  To promote the Accor loyalty programs.
·  To maintain an atmosphere of high morale and a happy working relationship among the team.

Qualifications

·  Greeting customers as they enter a hotel, or event..
·  Handling phone calls and customer queries.
·  Assisting Front Office staff when necessary.
·  Managing guest experiences, seating arrangements, and making sure that guests are provided with top-quality service.
·  Fluent speaking both English and Arabic