Kids Club Supervisor - Russian Speaker
Sharm El-sheikh, EGYPT Personal services
Job description
Company Description
Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.
All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.
Join our motivated and vibrant Team and build your career with us.
Job Description
· Ensure the security, safety and high standards of care within the program at all times.
· Ensure program policies, procedures and health guidelines are being adhered to at all times.
· Maintain a high standard of tidiness and cleanliness at all times.
· Regularly monitor supplies, replenish from stores and let manager know before the supplies run out so that more can be ordered.
· Helps monitor the condition of the facilities and informs manager of necessary repairs or replacements.
· Immediately notify the manager of all incidents, issues, guest complaints and suggestions.
· Attend to any problems immediately and escalate to manager.
· Always maintain professional and positive relationships with work colleagues, parents and children, keeping in mind difference in backgrounds, cultures and individual personalities.
· Speak English at all times while in the work place unless speaking to a guest who speaks the same language.
· Consistently recognizes parents and children by name, always giving a great first impression to every parent, child and other staff members.
· Actively promote and encourage participation of guests and club members in activities and events.
· Oversee and assist in the delivery of the program and activities.
· Use initiate to come up with new ideas and suggestions to further improve the kids club.
· Supervise all areas ensuring a smooth and efficient operation.
· Motivate and encourage staff to ensure their best performance.
Qualifications
· At least a vocational high school certificate or a related field or equivalent experience.
· Proven experience in entertainment/kids club or the same role within the hotel industry.
· Knowledge of hotel operations, service standards, and guest expectations.
· Effective communication and interpersonal abilities.
· Detail-oriented and capable of managing multiple tasks and priorities.
· Flexibility to adapt to a dynamic and fast-paced environment.
· Fluency in verbal and written English is essential.
· A minimum level of 3 languages (Russian, Italian, German, etc) is a plus to communicate with guests and employees.
Additional Information
This is a pre-opening role.