Kid's Club Attendant

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To perform and record regular, structured checks on all areas of the club facilities as out lined by the Line Manager.
·  To oversee all areas relating to children’s activities and supervision.
·  To devise a range of activities for all ages and abilities
·  To set-up, promote & operate children’s birthday parties to achieve department children’s activity budgets through the active promotion of revenue generating activities
·  To keep all equipment clean, tidy and well maintained including proper and secure storage.
·  To report any damaged or missing items in rooms to the Kid’s Club Supervisor for action and follow up.
·  To hand over all Lost and Found Items with full detailed information to the Recreation Supervisor and Housekeeping in line with the hotel policy.
·  To attend to guests requests courteously and promptly in the course of duty.
·  To ensure that all guests enjoy their stay being offered the finest personal service.
·  To escort the guests rather than pointing out directions.
·  To respect the privacy of the guests using the pool and beach facilities and the confidentiality of information.
·  To report any guest comment or complaint.
·  Ensures that guest amenities in the pool and beach areas are complete and up to standards.
·  Handles hotel equipment and supplies with due care.