Housekeeping Supervisor

Job description

Company Description

Join us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Main purpose of job:

As a Housekeeping Team Supervisor your role is highly responsible for keeping rooms and other areas clean, neat and organised in the hotel.

You will provide good customer service with exceptional housekeeping skills in a bid to keep guests happy and ensure repeat business opportunities. You have to be thorough, the time between two different guests occupying a room is tight, and it is up to the Housekeeping Team Member to make sure rooms are ready on time.

You will have the ability to manage several tasks at the same time. Additional requirements to work as a Housekeeping Supervisor include knowledge of mixing and using cleaning products safely and appropriately, and ensuring that laundry services are properly coordinated.

Job Duties and Responsibilities:

·  Recruitment and selection on housekeeping staff in liaison with the Housekeeping Manager.
·  Supervision of floor housekeepers.
·  Perform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areas
·  Dust and polish furniture in rooms and reception and ensure that all fixtures such as lights are cleaned properly
·  Vacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructions
·  Wash and sanitise bathrooms and replenish supplies such as soap, shampoo, toilet paper and towels
·  Mix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotel
·  Empty waste and sharps bins in accordance with waste material procedures so they are properly and safely disposed of
·  Check stock levels of cleaning and sanitising supplies and equipment and create and maintain effective liaison with suppliers for prompt delivery of both
·  Create and maintain detailed inventory of cleaning supplies according to specified rules and regulations
·  Ascertain that laundry services are properly coordinated for all guests to minimise complaints and dissatisfaction
·  Report complaints to the Head Housekeeper
·  Ensure rooms are cleaned within an agreed timescale To be responsible for any key issued and the security of guests bedrooms in the assigned section
·  To look for and hand over to the Housekeeping Manager any articles of lost property, in guests bedrooms and areas of work
·  Be fully aware of the procedures to be taken in the case of emergencies such as guest’s illness.
·  To be aware of, and comply with, safe working practices as laid down under the Health and Safety Act
·  To wear any appropriate protective clothing provided by or recommended by the company.
·  To ensure any accidents to staff, guests or visitors are reported in accordance with the correct procedures
·  To attend company training if required to.

Specific Health & Safety

·  To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.

 

From time to time you may be required to work in other department’s dependant on business needs. The company will ensure you are fully trained before being asked to do so.

This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary. The list of duties is not exhaustive.

Qualifications

Personal Qualities

·  Be flexible to cover the business needs
·  Must have enthusiasm                                                                 
·  Must be punctual and reliable                                                      
·  Must be adaptable

 Skills / Qualities

·  Strong sense of ethics
·  Autonomous and sense of responsibility,
·  Ability to work independently,
·  Be self-motivated,
·  Positive,
·  Good interpersonal skills,
·  Strong communication skills, both written and verbal
·  Accurate/Attention to detail
·  Effective organisational skills
·  Good listening skills and ability to anticipate,
·  Fluent in English,
·  Copes well under pressure,
·  To have a good understanding of H&S regulations.
·  Ability to build rapport quickly with senior management
·  The ability to work as part of  a team
·  Be trustworthy
·  Must have Integrity
·  Be proactive
·  Prioritising skills
·  Customer service focused

Additional Information

Special Notice                                                                                                             

During the course of duty you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times.

Due to the nature of the industry, flexibility in working hours is essential. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.