Housekeeping Night Porter

Job description

Company Description

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. 

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.  Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

An exceptional opportunity presents itself for a Night Porter to join the Raffles London at the OWO.

Reporting into Assistant Manager Housekeeper, you will work closely with the evening room attendants, evening housekeeper to provide all necessary supplies and amenities to guest rooms, to maximum guest satisfaction by providing an intuitive service. To act as an ambassador of the Raffles Values during your interactions with guests and colleagues.

 

Specifically as the Night Porter:

·  Accepting and distributing of incoming deliveries according to SOP
·  Responding to guest requests in a timely manner 
·  Supporting evening team to deliver the service
·  Ensuring service areas/ guest corridors and back of house stairs are always kept clean and tidy
·  Respecting guest privacy by being quiet and respectful in the corridors and the service space
·  Using the chemicals according to the training / COSSH
·  Additional responsibilities in absence of line manager or senior employee
·  Performing other duties as required or assigned including working in a different department or restaurant, than usually assigned
·  Maintaining, cleaning equipment and storage rooms to ensure an outstanding 5-star environment and seamless guest experience
·  Adhering to the grooming standards, your uniform is well presented, clean, and ironed

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

·  You will be offered a competitive salary.
·  28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
·  Staff meals whist on duty.
·  Employee assistance program, including virtual GP and financial advice.
·  We offer Life Assurance to all our colleagues.
·  Enhanced sick pay.
·  Enhanced maternity, paternity and adoption pay.
·  Free dry cleaning for uniform.
·  Season ticket loans and cycle to work scheme.
·  Colleague gifting to celebrate special occasions.
·  Paid days off to move house or give back time to a charity of your choice.
·  Internal learning and development programmes tailored to you.  
·  Fun-filled events, whether that’s a pub quiz, team run or festive party.
·  Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
·  Worldwide development opportunities across Accor’s extensive brand portfolio.